At Vivir La Salud LLC by Vaesa Group LLC, we work to ensure that you receive your products in a safe manner safe, fast and reliable. Below, we present our shipping policy, detailing the delivery times, conditions, and commitments associated with your order.
1. Processing and shipping time
- Once the order is confirmed, all orders are processed within 24 to 48 business hours.
- The estimated delivery time is 4 to 5 business days, depending on your location within the United States or Puerto Rico.
- Shipping is done Monday through Friday during business hours. Orders confirmed after 3:00 p.m. (EST) will be processed the next business day.
2. Order confirmation
- Before scheduling a shipment, our team performs a order confirmation through a recorded verbal agreement, where the order information is validated and authorizes voluntarily the dispatch of the product.
- Once your acceptance is confirmed and recorded, the order will be prepared and scheduled for shipping. This process guarantees security, transparency and traceability in every transaction.
3. Non-cancellable orders
- If the order was already confirmed and scheduled for shipment, cannot be cancelled, returned or rejected.
- This condition applies because, at the time of confirmation, you granted your explicit consent and commitment to pay, which is supported by the recorded verbal agreement.
- In case you do not receive the package by rejection or refusal of delivery, the total value of the order will also be due and invoiced.
4. Track your order
Once your order is shipped, you will receive a tracking number so you can monitor the status and location of your package in real time.
5. Incorrect or incomplete addresses
- It is the customer's responsibility to provide a correct and complete address when placing the order.
- In case of an error in the address that generates delays or returns, additional reshipping costs will be borne by the customer.
6. Damaged products or shipping problems
- If your order arrives damaged or incomplete, please contact us within the first 48 hours after delivery via our email: info@vivirlasalud.com.
- Our team will evaluate your case and provide you with the best solution, whether it's a replacement or reshipment of the product.
7. Customer service
If you have questions about the status of your order or require additional assistance, you can contact us:
📧 Email Us: info@vivirlasalud.com
📱 Call us +1 (786) 572 0989
