{"id":10,"date":"2025-08-05T18:07:40","date_gmt":"2025-08-05T18:07:40","guid":{"rendered":"http:\/\/vivirlasalud.com\/?page_id=10"},"modified":"2025-09-25T16:21:05","modified_gmt":"2025-09-25T16:21:05","slug":"reembolsos-y-devoluciones","status":"publish","type":"page","link":"https:\/\/vivirlasalud.com\/en\/reembolsos-y-devoluciones\/","title":{"rendered":"Refunds and Returns Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Visi\u00f3n general<\/h2>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">At <strong>Vivir La Salud<\/strong> by\u00a0<strong>Vaesa Group LLC<\/strong>we work to ensure that every customer is completely satisfied with their purchase.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">Our refund and return policy is valid for <strong>30 days<\/strong> from the date of delivery.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">If more than 30 days have passed since your purchase, unfortunately we can't offer you a full refund or exchange.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">\u2705 <strong>Requirements to be eligible for a refund:<\/strong><\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">For your return to be valid, the product must be <strong>unused<\/strong>, in the <strong>same condition in which you received it<\/strong> and in his <strong>original packaging<\/strong>.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\"><strong>\ud83e\uddfe Requirements to process a return: <\/strong><\/p>\n\n\n\n<ol style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\" class=\"wp-block-list\">\n<li>To complete a return, the <strong>proof of purchase<\/strong> (invoice or order number).<\/li>\n\n\n\n<li><strong>Do not send the product directly to the manufacturer.<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">Once we receive and inspect the returned product, we will send you an email to notify you of its receipt and, subsequently, whether your refund will be approved or rejected.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">If your refund is approved, it will be automatically processed and a credit will be applied to your original payment method (card, transfer, etc.) within a period of <strong>3 to 5 business days<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or non-received refunds<\/h3>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">If you haven't received your refund yet:<\/p>\n\n\n\n<ol style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\" class=\"wp-block-list\">\n<li>Check your bank account again.<\/li>\n\n\n\n<li>Contact your financial institution or credit card company, as it may take a few days for the refund to appear.<\/li>\n\n\n\n<li>If after these steps you still haven't received your money, please write to us at: <strong><strong><a href=\"mailto:info@vivirlasalud.com\">info@vivirlasalud.com<\/a><\/strong><\/strong><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Promotional items<\/h3>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">Only products purchased at regular price will be refunded.<br>Items on sale or at a discount <strong>are non-refundable<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Changes<\/h2>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">We only replace products that are <strong>defective or damaged<\/strong>.<br>If you need to exchange the same product, write to us at <strong><a>info@vivirlasalud.com<\/a><\/strong> and send the item to the address indicated in the returns section.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">If the item was marked as a gift when purchased and shipped directly to you, you'll receive a <strong>credit in the form of a coupon<\/strong> for the value of the returned product. Once we receive the return, we will email you the corresponding coupon.<\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">If the item wasn't marked as a gift, or the original purchaser received the order to give it to you later, the refund will be issued to the original purchaser, and they will be notified of your return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns by mail<\/h2>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">All returns must be sent exclusively to:<br><br><strong>VAESA GROUP LLC \u2013 Vivir La Salud<\/strong><br>\ud83d\udce6 <strong>P.O. BOX 770335<\/strong><br>ZIP Code: <strong>33177<\/strong><br>United States<br><br>\ud83d\udd39 <strong>Important:<\/strong> This address also applies to sending payments via <strong>Money Order (MOD)<\/strong>.<\/p>\n\n\n\n<ol style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\" class=\"wp-block-list\">\n<li>Return shipping costs are the customer's responsibility.<\/li>\n\n\n\n<li>Original shipping costs <strong>are non-refundable<\/strong>.<\/li>\n\n\n\n<li>If you receive a refund, the cost of the return will be deducted from the final amount (where applicable).<\/li>\n\n\n\n<li>If you're returning a high-value item, we recommend using a service with a tracking number or insuring the package. We don't guarantee receipt of the item if it can't be tracked.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Do you need help?<\/h2>\n\n\n\n<p style=\"padding-right:0;padding-left:0\">For any questions regarding returns or refunds, please write to us at: <strong><strong><a href=\"mailto:info@vivirlasalud.com\">info@vivirlasalud.com<\/a><\/strong><\/strong><\/p>\n\n\n\n<p style=\"padding-right:0;padding-left:0\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Visi\u00f3n general En Vivir La Salud by\u00a0Vaesa Group LLC, trabajamos para que cada cliente quede completamente satisfecho con su compra. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reembolsos y Devoluciones - Vivir La Salud<\/title>\n<meta name=\"description\" content=\"Vivir La Salud: tienda online de productos naturales y suplementos de alta calidad. 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