{"id":3222,"date":"2025-09-05T15:08:43","date_gmt":"2025-09-05T15:08:43","guid":{"rendered":"https:\/\/vivirlasalud.com\/?page_id=3222"},"modified":"2025-09-25T16:21:38","modified_gmt":"2025-09-25T16:21:38","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/vivirlasalud.com\/en\/politica-de-envios\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p>At <strong>Vivir La Salud LLC<\/strong> by\u00a0<strong>Vaesa Group LLC<\/strong>, we work to ensure that you receive your products in a safe manner <strong>safe, fast and reliable<\/strong>. Below, we present our shipping policy, detailing the delivery times, conditions, and commitments associated with your order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">1. Processing and shipping time<\/h2>\n\n\n\n<ul style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\" class=\"wp-block-list\">\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">Once the order is confirmed, all orders are processed within 24 to 48 business hours.<\/li>\n\n\n\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">The estimated delivery time is 4 to 5 business days, depending on your location within the United States or Puerto Rico.<\/li>\n\n\n\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">Shipping is done Monday through Friday during business hours. Orders confirmed after 3:00 p.m. (EST) will be processed the next business day.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">2. Order confirmation<\/h2>\n\n\n\n<ul style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\" class=\"wp-block-list\">\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">Before scheduling a shipment, our team performs a <strong>order confirmation<\/strong> through a <strong>recorded verbal agreement<\/strong>, where the order information is validated and <strong>authorizes voluntarily<\/strong> the dispatch of the product.<\/li>\n\n\n\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">Once your acceptance is confirmed and recorded, the order will be prepared and scheduled for shipping. This process guarantees <strong>security, transparency and traceability<\/strong> in every transaction.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">3. Non-cancellable orders<\/h2>\n\n\n\n<ul style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\" class=\"wp-block-list\">\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">If the order was already <strong>confirmed<\/strong> and <strong>scheduled for shipment<\/strong>, <strong>cannot be cancelled, returned or rejected<\/strong>.<\/li>\n\n\n\n<li>This condition applies because, at the time of confirmation, you granted your <strong>explicit consent<\/strong> and <strong>commitment to pay<\/strong>, which is supported by the recorded verbal agreement.<\/li>\n\n\n\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">In case you do not receive the package by <strong>rejection or refusal of delivery<\/strong>, the total value of the order will also be due and invoiced.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">4. Track your order<\/h2>\n\n\n\n<p style=\"border-style:none;border-width:0px;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">Once your order is shipped, you will receive a <strong>tracking number<\/strong> so you can monitor the status and location of your package in real time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">5. Incorrect or incomplete addresses<\/h2>\n\n\n\n<ul style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\" class=\"wp-block-list\">\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">It is the customer's responsibility to provide a correct and complete address when placing the order.<\/li>\n\n\n\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">In case of an error in the address that generates delays or returns, <strong>additional reshipping costs will be borne by the customer<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">6. Damaged products or shipping problems<\/h2>\n\n\n\n<ul style=\"margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\" class=\"wp-block-list\">\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">If your order arrives damaged or incomplete, please contact us within the first <strong>48 hours<\/strong> after delivery via our email: <strong><a href=\"mailto:info@vivirlasalud.com\">info@vivirlasalud.com<\/a><\/strong>.<\/li>\n\n\n\n<li style=\"border-style:none;border-width:0px;border-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">Our team will evaluate your case and provide you with the best solution, whether it's a replacement or reshipment of the product.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">7. Customer service<\/h2>\n\n\n\n<p style=\"border-style:none;border-width:0px;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">If you have questions about the status of your order or require additional assistance, you can contact us:<br>\ud83d\udce7 Email Us: <strong><a href=\"mailto:info@vivirlasalud.com\"><\/a><strong><a href=\"mailto:info@vivirlasalud.com\">info@vivirlasalud.com<\/a><\/strong><\/strong><br>\ud83d\udcf1 Call us <strong><a href=\"tel:17865720989\">+1 (786) 572 0989<\/a><\/strong><\/p>\n\n\n\n<p style=\"border-style:none;border-width:0px;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\"><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>En Vivir La Salud LLC by\u00a0Vaesa Group LLC, trabajamos para garantizar que recibas tus productos de forma segura, r\u00e1pida y [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3222","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Env\u00edos - Vivir La Salud<\/title>\n<meta name=\"description\" content=\"Vivir La Salud: tienda online de productos naturales y suplementos de alta calidad. 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