Refunds and Returns Policy

Overview

At Vivir La Salud by Vaesa Group LLC, we work so every customer is completely satisfied with their purchase.

Our refunds and returns policy is valid for 30 days from the delivery date.

If more than 30 days have passed since your purchase, unfortunately we cannot offer a full refund or product exchange.

Requirements to be eligible for a return

For your return to be valid, the product must be unused, in the same condition in which you received it and in its original packaging.

Requirements to process a return:

1. To complete a return, proof of purchase is required, either invoice or order number.
2. Do not send the product directly to the manufacturer.

Refunds

Once we receive and inspect the returned product, we will email you to notify receipt and then confirm whether your refund is approved or rejected.

If the refund is approved, it will be processed automatically and a credit will be applied to your original payment method, such as card or transfer, within 3 to 5 business days.

Late or missing refunds

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your financial institution or credit card company, as it may take a few days for the refund to appear.
3. If after these steps you still have not received your money, write to us at: info@vivirlasalud.com

Sale items

Only products purchased at regular price will be refunded.

Sale or discounted items are non-refundable.

Exchanges

We only replace products that are defective or damaged.

If you need to exchange the same product, write to us at info@vivirlasalud.com and send the item to the address indicated in the returns section.

Gifts

If the item was marked as a gift at the time of purchase and was sent directly to you, you will receive a coupon credit for the value of the returned product. Once the return is received, we will email you the corresponding coupon.

If the product was not marked as a gift or the original buyer received the order to give it to you later, the refund will be made to the buyer and that person will know about your return.

Mail returns

All returns must be sent exclusively to:

VAESA GROUP LLC - Vivir La Salud
P.O. BOX 770335
ZIP Code: 33177
United States

Important note: This address also applies for payments sent by Money Order (MOD).

1. Return shipping costs are paid by the customer.
2. Original shipping costs are non-refundable.
3. If you receive a refund, the return cost will be deducted from the final amount when applicable.
4. If you return a high-value product, we recommend using a service with tracking number or insuring the package. We do not guarantee receipt of the product if it cannot be tracked.

Need help?

For any questions related to returns or refunds, you can write to us at: info@vivirlasalud.com