At Vivir La Salud LLC by Vaesa Group LLC, we work to ensure that you receive your products in a safe, fast and reliable way. Below is our shipping policy, where we detail the deadlines, conditions and commitments associated with your order.
1. Processing and shipping time
Once the order is confirmed, all orders are processed within 24 to 48 business hours.
The estimated delivery time is 4 to 5 business days, depending on your location within the United States or Puerto Rico.
Shipments are made Monday through Friday during business hours. Orders confirmed after 3:00 p.m. (East) will be processed the next business day.
2. Order confirmation
Before scheduling a shipment, our team performs an order confirmation through a recorded verbal agreement, where the order information is validated and the product shipment is voluntarily authorized.
Once your acceptance is confirmed and recorded, the order will be prepared and scheduled for shipping. This process ensures security, transparency and traceability in every transaction.
3. Non-cancelable orders
If the order has already been confirmed and scheduled for shipping, it cannot be canceled, returned or rejected.
This condition applies because, at the time of confirmation, you gave your explicit consent and payment commitment, which is supported by the recorded verbal agreement.
If the package is not received due to refusal or rejection of delivery, the total order value will still be due and invoiced.
4. Tracking your order
Once your order is shipped, you will receive a tracking number so you can monitor the status and location of your package in real time.
5. Incorrect or incomplete addresses
It is the customer responsibility to provide a correct and complete address when placing the order.
If an address error causes delays or returns, additional reshipping costs will be the customer responsibility.
6. Damaged products or shipping issues
If your order arrives damaged or incomplete, contact us within the first 48 hours after delivery through our email: info@vivirlasalud.com.
Our team will evaluate the case and provide the best solution, either replacement or reshipment of the product.
7. Customer service
If you have questions about the status of your order or need additional assistance, you can contact us:
Email Us: info@vivirlasalud.com
Call +1 (786) 572 0989